From the desk of: Robert Arnett, Computer Service Technician

Date: September 7, 2011

If your computer has ever been infected with viruses or spyware, you KNOW how very frustrating, annoying and EXPENSIVE it can be to get cleaned up.

In this short 3-minute video, I’ll explain how I GUARANTEE I can keep your computer secure and virus-free.  And if your computer would happen to get a virus-infection, I’ll clean the virus from the computer at no charge.  (I don’t know of any other computer company in the tri-state area even WILLING to make this kind of guarantee.)

If you think it would cost a fortune, I have a BIG surprise for you!  It costs less than 49¢ a day.  Having a virus removed from your computer one time would cost about the same.

So take a few minutes to watch the video below, then click the link below the video to find out more.

Click here to GUARANTEE no more viruses on your PC.

With spring time approaching, bringing with it the potential for power outages and lightning strikes, it’s important to consider how you can protect your computer from the potentially damaging events.

You only need to have a power surge once to mess up your entire life’s work on a computer. The precious hours that you spend on compiling information and doing important work can all be lost in one split second. With a UPS battery backup surge protector, you can save yourself a lot of aggravation and money.

You should have a UPS battery backup surge protector hooked to your computer for protection. If you have a black out where you lose all power to your computer, the UPS battery backup will allow you precious time to save your data and shut down your computer properly.

A UPS battery backup surge protector will protect your system from some very terrible power problems. When there are power transients, which are brief surges in voltage caused by lightning strikes or when electricity turns off. UPS battery backup surge protectors will also help assist in line noise, which is when you have interference from electrical appliances.

All of the above power problems can damage your desktop and hurt or lose your data. A UPS battery backup surge protector will provide power to keep your system running and give you the chance to save valuable data and allow you to shut down your system the right way. Some of the UPS battery backup surge protectors even include software that automatically saves and shuts down your system if you are not around when it happens.

UPS devices are better than just surge protectors. They are able to handle power surges, but a UPS device will give you backup power. You will have the precious minutes that it takes to shut down your computer so that there is no permanent damage done to your computer and to the files on your computer.

If you do anything that has any importance to you or someone else on a computer, you definitely need to have a UPS battery backup surge protector for your system. There is no other choice when it comes to protecting your job or personal information. UPS battery backups are not expensive. It is a small price to pay when you know what it can save you in lost time and money.

For recommendations on the right UPS battery backup surge protector for your computer needs, feel free to contact us.

Article reprinted with permission  from articlecircle.com.

When we discovered problems with the installation of Windows 7 Service Pack 1 on February 24, we sent a critical alert e-mail advising not to install the update at this time.  Many of our clients heeded our warning and avoided potential disaster.

We have been researching the issue and consulting with other technical professionals across the country.  This is what we have found so far:

• Windows 7 Service Pack 1 is a REQUIRED update to keep your computer protected.
• Some drivers on certain computers will cause problems with the installation.
• Microsoft has outlined specific steps to perform the installation.
• A failed installation of Service Pack 1 can result in a non-functional computer.

Let me elaborate briefly on these points:

• Windows 7 Service Pack 1 is required to keep your computer protected.  Future bug fixes and patches released by Microsoft will most likely only be installed on your computer if Service Pack 1 is installed.  If you choose not to install Service Pack 1, your computer is at a much higher risk of being exploited and infected by viruses and malware.
• Some drivers on certain computers will cause problems with the installation.  If these drivers are not properly updated, the service pack installation can fail.
• Microsoft has outlined specific steps to perform the installation of Service Pack 1.  These include specific checks and updates that must be done prior to installing the service pack.
• A failed installation of Service Pack 1 can result in a non-functional computer.  It could also mean the loss of important files, pictures and other documents.

Can I install Service Pack 1 myself? Yes, you can.  Service Pack 1 is available through Windows Update on your computer.

However, please be aware that not following the specific steps, check and updates recommended by Microsoft could result in your not being able to use your computer.  This would most likely cause you to take your computer to a service professional for costly repairs.

The safest solution

Your best and safest solution to have Windows 7 Service Pack 1 installed on your computer is to have it installed by a computer service professional who has researched the issues and has the resources available to troubleshoot and repair any problems.

Through the end of March, Calibre Computer Solutions is offering a discounted rate of $69 per computer for the installation of Windows 7 Service Pack 1.  This service is performed in-shop only.

As stated before, if you choose not to install Service Pack 1, your computer is at a much higher risk of being exploited and infected by viruses and malware.  We encourage you to call us at (812) 386-8919 to schedule an appointment so that your computer remains protected and secure.

“Getting aggravated.  Just got this NEW computer back from the people who built it and it’s still doing the same thing.”

“I dropped my computer off to them over a week ago.  I haven’t heard a word back from them.  Should it really take this long to fix it?”

“My laptop screen stopped working.  The place where I took it ordered the wrong screen three times.  Now they’re saying the motherboard is broken and there’s nothing else they can do.”

Last week alone, I heard these three frustrations and disappointments from individuals who had taken their computers to other tri-state computer stores.  I empathize with them.  Lack of communication, long wait times, and poor customer service are very frustrating.  They expect – and deserve – better.

When clients contact us for service, I have extremely high expectations for how we will perform. That’s why our company name is Calibre, which means “a degree of merit or excellence.” (Dictionary.com)  I and my staff always think about how we want to be treated and strive to translate that into our actions with our clients.

Here’s what you – and those you refer to us – can expect when you or they do business with Calibre:

1.       Honesty.

Trust is the most important factor in any relationship – personal or business.   We promise that we’ll be honest with you in every aspect of service.  If we don’t know an answer to your question or problem, we’ll admit it – and then work to find the answer.

2.       Fast Response Times.

No one likes to be without their computer.  With few exceptions, most common computer problems can be resolved fairly quickly.  Our standard turn-around time is three business days.  If we need to order parts, it can be slightly longer.  Complex computer issues can also lengthen the diagnostic and repair time.  But I guarantee that, unlike many of the big box stores, your computer won’t sit on a shelf for several days before a technician even touches it.  In most cases, we start working on your computer the same day.

3.       Timely Communication.

You want to know what’s going on with your computer.  We won’t perform repairs on your computer without your consent and then surprise you with an outrageous bill when you pick it up.  If we run into any problems or delays while working on your computer, we’ll call you and explain the situation.

4.       The Right Solutions.

Nothing is more frustrating than to have your computer in the shop, only to bring it home and find that the problem isn’t fixed.  We promise to do our best to determine the root cause of any computer problem and then find the right solution to fix it.  Sometimes, finding the right solution requires trying things one step at a time over a period of time.  Computer repair isn’t always a straightforward, black-and-white process.  But we promise to find the right solution for every computer problem.

I have to admit – we’ve failed at times in meeting these expectations.  We’re only human, and it happens occasionally.  But when we do, we do our best to correct the situation quickly and in the right way.

When it comes to computer sales, service and repair, don’t settle for less than what you deserve – to be treated fairly and respectfully.

I’d love to hear back from you!  How well have we performed when you needed us?  If we didn’t do as well as you expected, I want to know about that too.  Send me an e-mail at shartley.feedback@calibre-cs.com.

As always, we appreciate the word of mouth referrals that you send to us.  We want to WOW! your friends and family with spectacular service just the same we do for you.  If you know anyone having computer problems, we appreciate you giving them our phone number.

It’s happened to almost all of us.

You’re happily browsing the Internet, reading the news, checking status updates on Facebook, or playing a game.  Suddenly a window pops up on your screen.  Sometimes it’s a warning telling you that your computer is badly infected.  Other times, it’s a series of pop-ups with pornographic content.

No matter what you do, those windows just will not go away.  Frustrated and desperate, you shut the computer off, wait a few minutes, and turn it back on.  But it’s still there.

Virus and malware infections are increasing rapidly.  We’re faced with many of the same questions every day by concerned clients wanting to know how they can avoid this from happening to them.  In this week’s blog, I will answer four common questions, providing you the truth about viruses – and how to (hopefully) avoid them.

Where do viruses come from?

Behind every virus and malware is a computer programmer – someone who writes software that will run on a computer.

There are many reasons why people create viruses.  For some, it’s the thrill.  Others may be proving their skills to fellow programmers.  However, the most common reason today is to steal your personal information for financial gain or use your computer for other illegal purposes.

What do viruses do?

I think we can all agree that viruses cause major frustration and headaches!

Beyond that, viruses and other types of malware can be programmed to do different things.  Some just annoy you with a bunch of pop-ups.  Others can delete or corrupt your files.  Some can even render your computer useless – where it won’t turn on or boot into Windows.

Most spyware infections load your computer up with browser toolbars and other unnecessary programs.  They can silently record your keystrokes to steal passwords, credit card and other financial information.  Sometimes they will even change your browser home  pages and search tools.

A particular type of virus – a Trojan horse – may not noticeably do anything.  But unaware to you, your computer and Internet connection are being used to send out spam e-mails or serve other evil purposes.

The most prevalent type of attack today is seen with “scareware.”  Blogger Dustin Rowland defines scareware as:  “A relatively new type of attack, where a user is tricked into downloading what appears to be an antivirus application, which then proceeds to tell you that your PC is infected with hundreds of viruses, and can only be cleaned if you pay for a full license. Of course, these scareware applications are nothing more than malware that hold your PC hostage until you pay the ransom—in most cases, you can’t uninstall them or even use the PC.”

Why did I get infected even though I have an antivirus program?

Antivirus software is a primary defense against infection.  But it is not the be-all, end-all.

First, antivirus software is like a vaccination – it doesn’t guarantee that you won’t contract some sort of infection, but having it does provide a defense in the event it does occur.

Second, all antivirus software programs are NOT created equal.  Many people use free antivirus software, such as AVG.  Others use well-known name-brand programs, such as Norton or McAfee.  Unfortunately, most of the computers we see in our shop with virus infections use these programs as their antivirus protection.

Our job is to stay aware of which antivirus programs provide the best protection.  Although a program like Norton has been an effective product in the past, it doesn’t mean it will always remain effective.  Currently, it is not as good at protecting against viruses and other malware as it once was.

Finally, antivirus software cannot protect your computer when a user performs an action that allows a malicious program to run.   It is very important to read every window carefully BEFORE clicking on anything that appears on your screen.  If you’re not sure about something, stop!  Call a computer professional and ask them before going any further.  Or shut off your computer without clicking on anything.

It’s also wise to NOT click on links contained in e-mail messages or on Facebook pages.  The text of the link may say one thing, but the link itself may send you to a virus-infected website.  Your safest action is to open your Internet browser and manually type in the website address.

As an aside, you don’t have to go to “dirty” sites to become infected.  Common thinking used to be that only porn and gambling sites were where your computer could contract a virus.  That’s not the case anymore.  Truth be told, porn sites are less virus-ridden than non-porn sites (see reference 1 below).  (Be advised, I’m not advocating the visiting of porn sites.)

What can you do to protect your computers?

First, purchase and install an effective antivirus program.  It is a primary defense against infection.  If you’re unsure, call a trusted computer professional to get a recommendation.

Second, regularly update your antivirus software and perform daily scans of your computer.

Third, make sure the Windows firewall is enabled on your computer.

Fourth, develop safe Internet browsing habits.  Delete suspicious emails; don’t open email attachments, especially from unknown senders; avoid clicking on links in emails and Facebook; only visit trusted websites.

Finally, if you have high-speed Internet access (such as cable or DSL), have a computer professional install and configure a router in your home or business, even if you only have one computer.  The router will provide an extra layer of defense by providing a hardware firewall that keep your computer “hidden” from would-be hackers.

You should ask the computer expert to configure your router to use OpenDNS’s free DNS settings.  This will provide you basic web content filtering and phishing protection – at no cost!

Just like it’s impossible to never catch a cold, no one can guarantee your computer will never become infected with a virus.  But with a little bit of prevention and common sense, the risks can be greatly minimized.  And if you do catch one, the damage can be minimal.

Reference 1: http://www.dailytech.com/Study+Porn+Sites+are+Safer+for+Your+Computer+Than+Normal+Sites/article18895.htm

Many people faithfully visit their family physician or local pharmacy each year to get their annual flu shot.  The vaccination is a preventative measure to help minimize their risk of catching an illness more severe than the common cold.

Similarly, your computer needs to be “immunized” on a regular basis.  Applying Windows and other software updates helps keep your computer secure, reducing the potential for nasty viruses and other malware to cause serious and costly problems.  The best part is, vaccinating your computer doesn’t cost you a penny.  It only requires a small amount of your time.

You may be like many of our clients who are unsure of what updates need to be installed.  You may have even seen the icons and the balloons near the bottom right corner of your computer screen (also known as the system tray) advising you that updates are ready to be installed.

Before you start installing anything that says it needs to update your computer, it is important to know if it is a legitimate program.  Many fake programs disguise themselves as being the real thing.  So you really do have to use caution and be informed (which after reading this article, you will be!).

The most common updates that need to be regularly applied to your computer are:

• Windows and other Microsoft updates
• Adobe Reader updates
• Adobe Flash Player updates
• Java updates
• Antivirus software updates
• And updates for web browsers, such as Mozilla Firefox and Google Chrome.

Each of these software programs has a distinctive icon or dialog box that will alert you that updates are ready to be installed.  For your convenience, I have attached a PDF file (click here to download it) you can download and print that shows the icon or dialog box that will appear on your computer for the common programs requiring regular updates.

A note about antivirus software updates: Be sure you know without a doubt what antivirus program you have installed on your computer.  There are a lot of FAKE antivirus programs that appear on users’ computers that look like the real thing.  They tell you that your computer is infected and want you to download or purchase their software.  You should only download and install updates for the antivirus program that you KNOW for certain is installed on your computer.  When in doubt, don’t!

Keeping your computer up-to-date with software patches is a smart, inexpensive way to keep your computer running smoothly and safely.  And it’s less painful than a flu shot!

New for 2011! Want an even easier way to keep your computer up-to-date with all the latest updates and antivirus protection?  Check out our new PC-Guard service. Click here for details.

As always, if you have any questions about installing software updates on your computer, please feel free to call our office at 812-386-8919 or send me an e-mail at info@calibre-cs.com.

Do you have old computers, monitors and other computer components cluttering up the corners of your basement or garage?  Are you wondering how to properly dispose of those unwanted items?

If so, we can help!

Indiana lawmakers enacted a new state law effective January 1, 2011, requiring everyone in Indiana — residents, small businesses and schools — to “e-cycle” their old electronic components.  This means you can no longer just throw those items in the trash.

While it does require a little extra work, the truth is — it’s better for our environment.  Computer components contain materials that do not naturally decompose and could even contaminate the soil.  Plus, by recycling some of the materials, it helps save our precious, limited natural resources for future generations.

What We Accept

Calibre Computer Solutions will accept certain electronic components at no charge from any Indiana resident or small business to properly dispose of them.  Accepted items include:

• Monitors – CRT and LCD
• Desktop computers
• Laptop computers
• Servers
• Printers – ink jet and laser
• Cables and connectors
• Computer speakers
• Printed circuit boards
• Hard drives
• Optical drives (CD drives, DVD drives, etc)
• IT equipment including hubs, switches, routers, modems
• UPS (uninterruptible power supply) equipment

To insure that any personal information does not remain on your hard drive, we strongly encourage you to have us perform a low-level format of the hard drive, which permanently erases any and all information on the hard drive to Department of Defense-level security standards.  There is a nominal fee of $10 per hard drive for this optional service.

How to Dispose of Items

Simply call our office at (812) 386-8919 to schedule an appointment to bring in any of the accepted items listed above (please do not bring items to our office without an appointment).  At this time, we do not offer a pick-up service.

When bringing items to our office for recycling, you will need to complete a brief form listing the items and quantity to be recycled.

If you have any questions, please feel free to contact us at (812) 386-8919 or through our Contact Us page.

When it comes to computers, January’s inaugural featured client confesses that she “spends too much time with the e-mail program.”  She likes using the Internet, working with pictures and creating the monthly newsletter for the Gibson Girls’ Red Hat Society.

A Gibson County native, Donna Whitehead was born and raised in Fort Branch, Indiana.  She attended Marlette  School and graduated from Fort Branch High School in 1955.  She began work as a records clerk at Potter & Brumfield in Princeton the following year, where she stayed until 1964.

In November 1957, Donna married Jerry Whitehead, a man whom she affectionately calls “Sweety.”  As they added two children to their family — Jay and Jana, Donna became a stay-at-home mom. She returned to work for Potter & Brumfield (then known as AMF) in 1971.  When Jerry was chosen to assist opening a sales office for AMF in 1983, they moved south to Atlanta, Georgia.  In 1986, Donna and Jerry returned to Princeton.

“Other than my family, I believe the most rewarding years of my life were the 14 years I was privileged to go to New Vision Child Care Centre in Christiana, Jamaica,” Donna said.  Each year, she and a group of friends would travel there to present Bible lessons and songs and help with the ministry.

Her last trip to the center was in 1998, but she continues to stay in touch with 12 to 14 of the children she ministered to via e-mail, Facebook and even phone calls.

“It is wonderful to hear them say, ‘You made a difference in my life.’”

Throughout her life, Donna has been actively involved in Christian ministry.  She has taught with Child Evangelism Fellowship.  She regularly attends various Bible study groups and serves as choir director at Princeton’s Bethel Memorial Church.

Besides her two children, Donna is a proud grandmother to Brandon, Natalie and Jaryd.

Favorite food: Pizza, ice cream, Mexican and oriental foods
Favorite restaurant: Tokyo Japanese Restaurant
Favorite move: The Passion movie
Favorite vacation spot: Florida beaches
Favorite TV channel: The Hallmark Channel
Favorite holidays: Christmas & Easter
Favorite saying or quote: “Life will soon be past; only what’s done for Christ will last.”
Greatest wish: To visit the Holy Land
Fondest memory: My mother
Greatest fear: None

What to Know Before Buying a New PC This Holiday Season

Imagine for a moment that you’re spending a Sunday afternoon catching up on your e-mail. You come across the following e-mail message. What do you do?

The above e-mail is an actual e-mail received by one of my clients, who then forwarded it to me to inquire if it was legitimate. It appeared to come from her DSL Internet Service Provider and warned that her service may cease unless she took the directed action. It was a good question.

The e-mail struck my client as suspicious. Something about it just didn’t seem right – particularly the request. She was smart and reached out for our advice before dealing with the e-mail message.

These types of e-mails are very common. They are called phishing e-mails because the sender is “fishing” for information that they can use for nefarious purposes, such as stealing your identity and credit card fraud.

When you receive an e-mail similar to that above, it is important to stop and cautiously determine if it is a legitimate e-mail or not. Keep these safety tips in mind:

1. Read the e-mail closely. Look for tell-tale signs that indicate it is a phishing e-mail message – spelling errors, improper grammar, and incomplete sentences. (Did you notice any of these in the e-mail above?)
2. Look at the e-mail address of the sender. Does it appear to come from a legitimate e-mail address?
3. NEVER click on any hyperlinks contained in the e-mail message. They can take you to a fake website that may look like the real website. Always open your web browser (Internet Explorer or Firefox) and manually type in the website address.
4. Understand that legitimate companies will NEVER, NEVER, NEVER ask you to reveal personal or confidential information in an e-mail message.
5. NEVER reply to the e-mail message. This lets the sender know your e-mail address is valid and could subject you to more phishing e-mail scams.
6. When in doubt, call the company’s customer support department and inquire if they have sent such an e-mail and why they need the requested information. But don’t just call the number listed in the e-mail message, if there is one. It might not be the true number for the company. Look up the number from a reliable source (the phone book, company web site, a previous bill).

E-mail is a great form of communication. However, criminals are also using the power of the Internet for their evil purposes. Becoming educated and being a conscious computer user is your best form of defense against these scams.